To allow us to provide a quality service as efficiently as possible, you need to:

- Request your desired service upon booking. Fill out the intake form.

- Disclose any allergies or sensitivities to chemicals.

- Provide feedback during services for immediate adjustments.

- Notify staff or the salon manager of any concerns or infections immediately.

- Acknowledge any abnormal reactions during or after services.


Please remember that nails are jewels, not tools. Be kind to your nails, which will look beautiful weeks after your service.

- Enhancements and gel polish manicures are guaranteed for 48 hours post-appointment. Call for free repairs within this timeframe.

- Repair appointments must be scheduled within 5 days of the initial service.

- Additional charges apply for repairs after 3 days or for specific damages.

- Traditional Polish services are not guaranteed.

- Clients are responsible for damages caused by lack of care or accidents.

**Refund Policy:**

- No cash refunds are provided once clients leave the salon.

- Notify us before payment if unsatisfied; adjustments or removals will be made.

- Refunds are not issued for change of mind.

- We offer complimentary redo services if dissatisfaction is expressed immediately post-service.

If you are still not happy after  we fixed your nails and request a refund, then you have to go through our Customer Complaint Procedure **Complaint Procedure:**

- Acknowledgment of complaints within 5 working days.

- Complete complaint forms with detailed information for the investigation, state the reason for your dissatisfaction after we re-did your nails, and provide a photo of the evidence of the nails that we fixed.

- Complaints will be resolved within 8 weeks, and a final response will be provided.

- Clients dissatisfied with the resolution may contact us for further review.

**Special Needs Accommodation:**

Our top priority is the safety and comfort of our clients. If a client presents with a condition that may pose a risk during nail services, such as difficulty in hand mobility or sensitivity to sharp tools, our technicians reserve the right to refuse service.

1. Client safety is our priority; refusal of service may occur due to safety concerns.

2. Our technicians will assess individual needs and offer alternative solutions.

3. Communication will be empathetic and understanding.

4. Non-Discrimination:** Our refusal of service policy is not based on race, ethnicity, or other discriminatory factors. It is solely focused on ensuring our clients' and staff's safety and well-being.

**Additional Policies:**

- We reserve the right to refuse service to individuals with contagious conditions, open wounds, or disrespectful behavior.

- Children under 10 must be supervised or left home for safety reasons.

- Gift cards are non-refundable and treated as cash.

- Cell phone use must be respectful to others in the salon; hands-free devices are encouraged.


Thank you for your cooperation in maintaining a safe and enjoyable environment at Absolutely Nails & Spa. If you have any questions or concerns about our policy, please contact us.